Define settings

You can customize the Virtual Office Analytics dashboard to suit your needs. Whether it is changing time zone of the reports or filtering metrics or filtering data by time period, Virtual Office Analytics offers you the flexibility to tailor your reports.

 

By default, the time zone of your reports are set to the default time zone of your phone system. This is controlled under Company Settings in Account Manager. Your phone system administrator can change the time zone in Account Manager for the following reports:

To look at the time zone settings in Virtual Office Analytics, go to Settings.

All other reports inherit time zone settings from Account Manager. However, you have the flexibility to change the time zone from the report settings.

You can set up US or UK date format for all your reports. To change the current settings, go to Settings.

You can customize the data you wish to view for each report. To access all the fields, go to Settings for each report, and select the desired fields.

  1. Click .
  2. From the drop-down menu, click Select Call Metrics.

    A list of available call metrics is displayed.
  3. Enable all or reset to default or select the desired metrics individually, and click Apply. The dashboard refreshes to display the selected metrics.
  1. Click .
  2. From the drop-down menu, click Select Date.
  3. From the calendar, select a desired date.
  4. Click Apply. The dashboard refreshes to display the metrics for the selected date.