Unreturned calls are missed incoming calls that are not returned from any extension within the PBXPrivate Branch Exchange—a private telephone network used within a company.. This includes all redirected calls that are unreturned by the final destination party.
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Column |
Description |
|
Call ID |
A unique call identification number that identifies all legs of the original call. |
|
Leg ID |
Identifies the leg of a call - a hop number such as 1 for direct, 2 for a forwarded or transferred call for which this record refers to. |
|
Start Time |
The time an incoming call arrived on the PBX. |
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Stop Time |
The time the external caller disconnects the call. |
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Caller |
The phone number of the original (external party) caller. A redirecting party will be recorded in the LRALast Redirect Number is the number of the last party that redirected the call. field. |
|
Callee |
The phone number of the original called party. If there is redirection involved, 2 legs will be shown, and the redirecting party is in the 1st leg's callee and in the 2nd leg's LRA field. |
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Cause |
Reason for call - Normal; Redirected; Ring No Answer etc. |
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Status |
Indicates status of a call as InProgress (dialing or talking) or completed (ended). |
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Parent Call ID |
Parent call identification number of a complex (transferred, forwarded or conferenced) call - Searching by a Parent Call ID collects call details of all legs of a complex call |
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Transfer To Call ID |
Call Identification number to which call is trasferred to |
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Caller Name |
The name of the original (external party) caller |
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Callee Name |
The name of the original called party |
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Caller Device ID |
The device identifier unique to the device of caller |
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Callee Device ID |
The device identifier unique to the device of called party |
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Caller Device Model |
Device Model used by the caller in this leg of the call |
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Callee Device Model |
Device Model used by the called party in this leg of the call |
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Caller ID |
Transmitted caller number and or name |
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Missed |
Indicates the call is missed ( includes calls that reached voicemail and or abandoned ) or not |
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Abandoned |
Indicates the call is abandoned by the caller before it is answered or handled in this leg of the call (for this CDRCall Detail Record includes call details such as point of origin,end point, call direction, call duration, and more.) |
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Answered |
Not applicable. |
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Caller Service Name |
Service Names include AutoAttendent, RingGroupService, ACDOperatorService, MasterSlaveService, OneNumberAccess, ClickToDial. |
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Caller Service Type |
Service Types include Custom; Virtual Extension; Voicemail; AutoAttendant; CallParkExtension. |
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Callee Service Name |
Service Names include AutoAttendent, RingGroupService, ACDOperatorService, MasterSlaveService, OneNumberAccess, ClickToDial. |
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Callee Service Type |
Service Types include custom; Virtual Extension; Voicemail; AutoAttendant; CallParkExtension. |
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Last Redirect |
The number of the last party that redirected the call |
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Last Redirect Type |
Indicated if the call is a normal extension call or directed to a queue or ring group etc. Possible values are 1 = normal extension 3 = RINGGROUP 4 = QUEUE 5 = VIRTUALEXTENSION 6 = MEDIASERVICE(like Voicemail, AutoAttendant, Master slave) 7 = CALLPARKEXTENSION |
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Call Time |
Total duration of this leg of the call. |
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Caller Hold Duration |
N/A for Unreturned Calls. |
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Callee Hold Duration |
N/A for Unreturned Calls. |
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Caller Disconnect On Hold |
N/A for Unreturned Calls. |
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Callee Disconnect On Hold |
N/A for Unreturned Calls. |
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PBX ID |
Caller's PBX ID. |
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Sip Call ID |
Sip Call ID for this call. |
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