Virtual Office Analytics - Glossary - Ring Group Call Data

A unique call identification number that identifies all legs of the original call.

Identifies the leg of a call - a hop number such as 1 for direct, 2 for a forwarded or transferred call for which this record refers to

Call starts as soon as caller goes off hook to dial

The time when the call is answered

The time the first party disconnects the call

Duration of the live call (Stop Time - Answer Time)

The phone number of the caller

The phone number of the called party

The number of the last party that redirected the call

Reason for call - Normal; Redirected; Call Fwd No Answer etc.

Indicates status of a call as InProgress(dialing or talking or redirected) or completed (ended)

Indicates the direction of the call as incoming or outgoing

Parent call identification number of a complex (transferred, forwarded or conferenced) call - Searching by a Parent Call ID collects call details of all legs of a complex call

Call Identification number to which call is trasferred to

Name of the extension from which the call originated

Name of the called party

The device identifier unique to the device of caller

The device identifier unique to the device of called party

Device Model used by the caller in this leg of the call

Device Model used by the called party in this leg of the call

Transmitted caller number and or name

Indicates if the call is missed ( includes calls that reached voicemail and or abandoned ) or not

Indicates if the call is abandoned by the caller before it is answered or handled in this leg of the call (for this CDRCall Detail Record includes call details such as point of origin,end point, call direction, call duration, and more.)

Indicates if the incoming call was answered live (not including those answered by voicemail) OR outbound call that was answered (includes those answered by caller, auto-attendant, voicemail) for this leg of the call. In a multi-leg call, the first leg could be considered answered if answered by AAAuto Attendant is an automated receptionist service that directs callers to the desired destination. .

AA, VMVoicemail is a voice message that a caller leaves when the person called cannot be reached., etc.

Service Type such as Custom; Virtual Extension; Voicemail; AutoAttendant;  CallParkExtension

AA, VM, etc.

Service Type such as custom; Virtual Extension; Voicemail; AutoAttendant;  CallParkExtension

Indicated if the call is a normal extension call or directed to a queue or ring group etc. Possible values are 1 = normal

extension 3 = RINGGROUP 4 = QUEUE 5 = VIRTUALEXTENSION 6 = MEDIASERVICE(like Voicemail, AutoAttendant,  Master slave) 7 = CALLPARKEXTENSION

The length of time that caller placed the call on hold

The length of time that called party placed the call on hold (if known)

Indicates if the called party disconnects while on hold (True or False values)

Indicates if the caller disconnects while on hold (True or False values)

PBXPrivate Branch Exchange—a private telephone network used within a company. ID of PBX handling this call in a Ring Group

Sip Call ID for this call

Original Caller for this leg of the call

Original Called Ring Group