Virtual Office Analytics - Glossary - Queue Call Data

A unique call identification number that identifies all legs of the original call.

Identifies the leg of a call - a hop number such as 1 for direct, 2 for a forwarded or transferred call for which this record refers to.

Call starts as soon as caller goes off hook to dial.

The time when the call is answered.

The time the first party disconnects the call.

Duration of the live call (Stop Time - Answer Time).

The phone number of the caller.

The phone number of the called party.

The number of the last party that redirected the call.

Reason for call indicated as Normal; Redirected; Transfer; Conference.

Indicates status of a call as InProgress(dialing or talking or redirected) or completed (ended).

Indicates the direction of the call as incoming or outgoing.

Parent call identification number of a complex (transferred, forwarded or conferenced) call. Searching by a Parent Call ID collects call details of all legs of a complex call.

Call Identification number to which call is trasferred to. If a call if transfered to a 2nd call, it has a different call Id. The 2nd call will have a TransferToCallId with the value of 1st call's call Id.

Caller Name of the extension from which the call originated.

Name of the called party if available.

The device identifier unique to the device of caller.

The device identifier unique to the device of called party if it is available.

Device Model used by the caller in this leg of the call.

Device Model used by the called party in this leg of the call.

Transmitted caller number and or name.

Indicates if the call is missed ( includes calls that reached voicemail and or abandoned ) or not.

Indicates if the call is abandoned by the caller before it is answered or handled in this leg of the call (for this CDRCall Detail Record includes call details such as point of origin,end point, call direction, call duration, and more.).

Indicates if the incoming call was answered live (not including those answered by voicemail) OR outbound call that was answered (includes those answered by caller, auto-attendant, voicemail) for this leg of the call. In a multi-leg call, the first leg could be considered answered if answered by AAAuto Attendant is an automated receptionist service that directs callers to the desired destination. .

Service Names include AutoAttendent, RingGroupService, ACDOperatorService, MasterSlaveService, OneNumberAccess, ClickToDial.

Service Types include Custom; Virtual Extension; Voicemail; AutoAttendant; CallParkExtension.

Service Names include AutoAttendent, RingGroupService, ACDOperatorService, MasterSlaveService, OneNumberAccess, ClickToDial.

Service Types include custom; Virtual Extension; Voicemail; AutoAttendant; CallParkExtension.

Indicated if the call is a normal extension call or directed to a queue or ring group etc. Possible values are 1 = normal extension 3 = RINGGROUP 4 = QUEUE 5 = VIRTUALEXTENSION 6 = MEDIASERVICE (like Voicemail, AutoAttendant, Master slave) 7 = CALLPARKEXTENSION

The length of time that caller placed the call on hold.

The length of time that called party placed the call on hold (if known).

Indicates if the called party disconnected while on hold (True or False values).

Indicates if the caller disconnected while on hold (True or False values).

Caller's PBX ID.

Sip Call ID for this call.

Original caller for this leg of the call.

Original Called Call Queue.