The Call Quality reports offer Individual call and consolidated MOSMean Opinion Score provides a numerical measure of the quality of human speech at the destination end of the circuit. score detail in graphical format and granular detail for trouble analysis and resolution. Voice Quality Score is based on conversation and listening Mean Opinion Score (MOS). The mean opinion score (MOS) provides a numerical measure of the quality of human speech at the destination end of the circuit. The following table has definition of VQScore and corresponding MOS score range
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Column |
Description |
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VQ Score |
MOS Score |
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Excellent |
Excellent |
4.0-5.0 |
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Good |
Good |
3.0-4.0 |
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Fair |
Fair |
2.5-3.0 |
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Poor |
Poor |
1.5-2.5 |
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Poor2 |
Very Poor |
0.1-1.5 |
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N/A(NA) |
0.0/127 |
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Date |
Date of call. |
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Start |
Start time of the call. |
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End |
End time of the call. |
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QualityScore |
MOS (Mean Opinion Score) quality rating. The mean opinion score (MOS) provides a numerical measure of the quality of human speech at the destination end of the circuit. |
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IpbxId |
PBXPrivate Branch Exchange—a private telephone network used within a company. Identifier. |
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Extension |
PBX extension number involved in the call. |
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PeerNumber |
The IP address, port, and SSRC of the session peer from the perspective of the remote endpoint measuring performance. |
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NLR% |
Network packet loss ratio in percentage. |
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JDR% |
Packets ratio discarded from jitter buffer in percentage. Packet Loss primarily due to handling Jitter. |
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JBN |
This is the current nominal jitter buffer delay in milliseconds, which corresponds to the nominal jitter buffer delay for packets that arrive exactly on time. Added latency primarily due to handling Jitter. |
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Payload |
RTPReal-time Transport Protocol payload indicates codec being used. |
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UserAgent |
Endpoint device model and firmware information. |
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SiteLocation |
The originating location for the call. |
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PublicIP |
The Public IP address of origination. |
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RouteLocation |
Next location in the call path route. |
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RouteIP |
The Public IP address of next location in route. |
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