Active Calls:Tracks metrics for calls in progress at the time of the report.
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Column |
Description |
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Call ID |
A unique call identification number that identifies all legs of the original call. |
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Leg ID |
Identifies the leg of a call - a hop number such as 1 for direct, 2 for a forwarded or transferred call for which this record refers to. |
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Start Time |
The time a call starts. Call starts as soon as caller goes off hook to dial. |
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Answer Time |
The time when the call is answered. |
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Stop Time |
Not applicable |
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Talk Time |
Duration of the call so far (refresh the report to update this measurement to a later time). |
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Caller |
The phone number of the caller. |
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Callee |
The phone number of the called party. |
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Direction |
Indicates the direction of the call as incoming or outgoing. |
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Status |
Indicates status of a call as InProgress (dialing or talking or redirected). |
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Parent Call ID |
Applicable only to a complex call. |
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Transfer To Call ID |
Applicable only to a complex call. |
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Caller Name |
Caller Name of the extension from which the call originated. |
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Callee Name |
Name of the called party if available. |
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Caller Device ID |
The device identifier unique to the device of caller. |
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Callee Device ID |
The device identifier unique to the device of called party if it is available. |
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Caller Device Model |
Device Model used by the caller in this leg of the call. |
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Callee Device Model |
Device Model used by the called party in this leg of the call. |
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Caller ID |
Transmitted caller number and or name |
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Missed |
N/A for Active Calls |
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Abandoned |
N/A for Active Calls |
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Answered |
N/A for Active Calls |
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Caller Service Name |
Service Names include Auto Attendent, Ring Group Service, ACD Operator Service, Master Slave Service, One Number Access, Click To Dial. |
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Caller Service Type |
Service Types include Custom, Virtual Extension, Voicemail, Auto Attendant, and Call Park Extension. |
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Callee Service Name |
Service Names include Auto Attendent, Ring Group Service, ACD Operator Service, Master Slave Service, One Number Access, and Click To Dial. |
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Callee Service Type |
Service Types include Custom, Virtual Extension, Voicemail, Auto Attendant, and Call Park Extension. |
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Last Re-Direct Number |
The number of the last party that redirected the call. |
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Last Re-Direct Type |
Indicates whether the call is a normal extension call, directed to a queue, ring group, or etc. Possible values are 1 = Normal Extension, 3 = Ring Group, 4 = Queue, 5 = Virtual Extension, 6 = Media Service (such as Voicemail, Auto Attendant, Master slave), and 7 = Call Park Extension. |
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Call Time |
N/A for active calls. |
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Caller Hold Duration |
The length of time that caller placed the call on hold. |
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Callee Hold Duration |
The length of time that called party placed the call on hold (if known). |
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Callee Disconnect On Hold |
Indicates if the called party disconnected while on hold (True or False values). |
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Caller Disconnect On Hold |
Indicates if the caller disconnected while on hold (True or False values). |
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PBXPrivate Branch Exchange—a private telephone network used within a company. ID |
Caller's PBX ID. |
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SIPSession Initiation Protocol—a telecommunication protocol for signaling and controlling multimedia communication sessions. Call ID |
Sip Call ID for this call. |
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