Virtual Office

 

Virtual Office Analytics – An Overview

Version 1.0

Revision 1.0

 

 

Copyright © 2015, 8x8, Inc. All rights reserved.

This document is provided for information purposes only and the contents hereof are subject to change without notice. This document is not warranted to be error-free, nor subject to any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. We specifically disclaim any liability with respect to this document and no contractual obligations are formed either directly or indirectly by this document. This document may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without our prior written permission.

8x8® is a registered trademark of 8x8, Inc.

All other trademarks, service marks, registered trademarks, or registered service marks are the property of their respective owner/s. All other brands and/or product names are the trademarks (or registered trademarks) and property of their respective owner/s.

 

 

 

 

 

 

Contents

Overview
What's New?
Comparison of Metrics
Get Started
About Dashboards
Features
Use Cases
What are Widgets?
Create Dashboards Using Widgets
Add a Queue Summary Widget
Add an Agent Performance Widget
Add an Agent Status Widget
Add an Agent Resources Widget
Add a Single Metric Widget
Add Custom Metrics
Set Thresholds
Manage Thresholds
Share Dashboards
Revoke a Shared Dashboard Link
Define a Home Dashboard
Share Wallboards
Glossary
FAQ

 

 

 

 


Send us your feedback