In the Virtual Office Analytics 2.0.2 release, we have introduced an enhanced version of the call details record report in beta.
To access the beta call detail record report, go to Call Report > Beta Call Details from the navigation menu.
To learn more about the call detail record report, click here.
You now have the ability to access all of your CDRCall Detail Record includes call details such as point of origin,end point, call direction, call duration, and more. data in one report! We have removed the 20k record limit on screen and in downloaded reports. You can now search and access the entire set of call detail records without any upper limit, and filters are applied to the entire results set.
In the new Call Details Report (currently being released as Beta Call Details) you now have the ability to select a custom timezone for your report.
We have also introduced improvements in the ease of use and performance. No matter how big your CDR report is, we will present it to you at warp speed.
We made frequently used options/features easier to find to make your experience more intuitive and faster.
Refresh search is now embedded in the search. Simply click the search button to refresh.
Improved filtering capabilities: We have introduced the following filters:
Default Data Columns: In the CDR report, you cannot delete any of the default data columns from the display, but you can add more fields to the display. Simply click and select all columns or desired columns to view and click Search.
Improved presentation of call details: Simply select any call in your CDR report and click the call ID. The call details show in a dedicated panel that pops to the right.
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