8x8 Virtual Contact Center now offers extensive historical data that helps contact center supervisors and managers to understand the performance of agents and queues in contact center.
VCC Analytics — Real-Time Dashboard is a web-based tool that provides enterprise-level analytics and democratization of information that can be used to make highly-informed business decisions. This suite of services delivers easy-to-use, customizable, and rapid insights into the historical and real-time information associated with contact center agents, queues, and channels. Granular details are available from a highly scalable data platform, and can be viewed in a graphical or tabular format on any device. The reports can also be exported into Excel or CSV for further evaluation and archiving.
8x8 VCC Analytics — Real-Time Dashboard is a new-generation tool that extracts raw contact center metrics and presents data in easily comprehensible visual charts.
Important: 8x8 VCC Analytics — Real-Time Dashboard coexists with the legacy reporting engine accessed from Agent Console. The detailed reporting is currently available in the legacy engine.
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