- To access Virtual Contact Center Analytics, log in to Agent Console via https://login.8x8.com or by using the platform URL for Virtual Contact Center.
- Enter your login credentials. The Agent Console launches.
- In the control panel, click next to the drop-down menu.
- Click Business Intelligence to launch the 8x8 Virtual Contact Center Analytics tool.
- The dashboard launches in a separate browser window.
- For a quick start, get to know the application interface.
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