Create a Custom Report

With 8x8 VCC Analytics — Real-Time Dashboard, you can now generate a report that draws metrics to match your organization’s needs. Whether the need is to supervise the productivity of agents or analyze the traffic for queues, VCC Analytics — Real-Time Dashboard gives you the flexibility to create a custom report and extract the desired metrics. You can create a report, and save the query for repeated use. By default, supervisors inherit the ability to track metrics only for the agent groups and queues that they supervise.


To create a custom report:


Let's understand how to create a sample custom report by studying the following example.

Objective: As a contact center manager, you want to review the performance of your agent groups each week. You would like to receive a weekly report for the past week on every Monday morning.

To create a weekly report:


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