TechPubs Notes

 

Change Date Change Description
2/26

Goal: to set up CSH

  • Created a header file - VOA_HeaderFile.h
  • Created an alias file - VOA_Aliasfile
  • Auto generated identifiers for all topics
2/24

Table Style: Defined a new table style called 8x8Tablestyle.css. This will serve as a basic table style for us. It has fixed column width of (200px, 400px), shaded header row.

Created a custom row style called Custom_Rowheader—serves as a style for row sub-headers. It has dark grey font, shaded background, and

You must use Custom_Rowheader with another row-style Bottom_separator to apply the row separator.

2/24 Modified the master page; embedded analytics code (Created a separate Google Analytics account for Virtual Office Analytics.
2/24 Reorganized TOC; published the webhelp target.http://www.get8x8.com/8x8WebHelp/VirtualOfficeAnalytics/Default.htm
2/23 Modified the glossary to define a few more terms; Enabled glossary in the skin; Enabled glossary links in the target to pop up glossary description on the first occurrence.
6/29

Release 1.1 phase 1 changes are added and published.

Both PDF and web help updated

7/9

Release 1.1 - Schedule Reports updates.

New topic for schedule reports is added.

Nov 2015 Release 1.2 - Call Details Record enhancements checked in. (Updated what is new? and call detail record topic)
Nov 2015 Master page updated to point the hyperlink for product version in the footer table.
Oct 26 2016 Typo corrected in the "Know the Interface" topic.

Context Sensitive Help

   
 

Created a header file - VOA_HeaderFile.h

Created an alias file- VOA_AliasFile.h

 

company summary Topic
   
   
   
   
Change Date Writer Change Type (Release or Housekeeping) Change Description
??? Nalini   Log in topic for VCC Analytics — Real-Time Dashboardhas updated information about access through AGUI.
9/30/2016 Nalini Release 1.1.5

1.1.5 updates - published.

Added a new WhatisNew topic that gives a brief overview of the updates and changes introduced in this release.

9/30/2016 Nalini Housekeeping Grouped the following resource files and moved them to a new folder - MasterResourceFiles
  • 8x8CONTENTS.htm
  • 8x8Cover_VCCAnalytics.htm
  • 8x8LegalBoilerPlate.htm
10/25/2016 Nalini  

Added a topic for filtering data in VCC analytics.

Updated the two topics to show changes on relative date range:

  • FAQ.htm
  • Create a custom report
2/14/2017 Nalini  

Added a topic on interpreting call quality reports for Virtual Office analytics. TOC is updated as well.

InterpretingCallQualityReports.htm

1/15/2018 Mariya Housekeeping

Performed language edits in TOC VCC_Analytics up through topic VCCA_CreateReport.

1/16/2018 Mariya Housekeeping
  • In VO Analytics TOC, performed language edits up through topic UnreturnedCalls.
  • In VCC Analytics TOC, waiting to pick up language edits starting with topic VCCA_CreateReport.
1/17/2018 Mariya Housekeeping
  • In VO Analytics TOC, performed language edits up through topic VOA_ScheduleReport.
  • In VCC Analytics TOC, waiting to pick up language edits starting with topic VCCA_CreateReport.
1/18/2018 Mariya Housekeeping
  • Fixed image style classes for print-output image assets, and primed TOCs for print compatibility.
  • In VO Analytics TOC, performed language edits up through topic InterpretingCallQualityReports.
  • In VCC Analytics TOC, waiting to pick up language edits starting with topic VCCA_CreateReport.
1/19/2018 Mariya Housekeeping
  • In VO Analytics TOC, finished language edits.
  • In VCC Analytics TOC, waiting to pick up language edits starting with topic VCCA_CreateReport.
1/22/2018 Mariya Housekeeping In VCC Analytics TOC, finished language edits.
1/26/2018 Mariya Housekeeping Per Nalini and Vijai, confirmed which glossary table to expose in topic CallDetailRecord. Populated empty cells per Vijai's information.
2/16/2018 Mariya Housekeeping Per Nalini, added new topic Glossary under Content > VCCAnalytics, and entered information on agent metrics
3/19 Marzieh staged VCCAnalytics_Real-TimeDashboardWebHelp
  • Imported (copied and pasted) the content from Google doc (prepared by Nalini)
  • Cleaned up the project's condition tags to match our other projects
  • performed language edits and formatting
  • Resolved and verified content questions, resolved naming question
  • Included FAQs
  • Created a TOC and Target
  • Applied a new Logo and skin color, fixed the version number
  • Corrected the PDF target
  • built the output and staged it https://www.get8x8.com/8x8WebHelp/8x8Analytics/Default.htm
3/20/2018 Marzieh Housekeeping Included the login section both modes per Kourosh's verbal confirmation and Rayna Ritchie's email. Updated the link again: https://www.get8x8.com/8x8WebHelp/8x8Analytics/Default.htm
3/23/2018 Marzieh Housekeeping
  • Included comments by Catalin and Kourosh:
  • Added stand-alone users for mode 1 per kourosh
  • Create a Dashboard Using Widgets: verified the behavior in adding Widgets and made small language changes
  • Set Thresholds: changed the order of example and description (per Kourosh)
  • Changed the known limitations per Kourosh
  • Removed information from manage Dashboards section per Catalin
  • Changed the following note to current behavior per Catalin:

Current Behavior: Thresholds are tenant wide. Every supervisor can edit or delete all thresholds and threshold sets in the tenant.

3/26/2018 Marzieh Housekeeping Updated Browser information per Kourosh and Metrics Glossary per Catalin and published again.
3/28/2018 Marzieh Housekeeping Edited the Glossary new content, verified and finalized with Catalin. Publishing the final copy before KB indexing.
5/4/2018 Mariya Housekeeping Cleaned up variable sets and usage.
5/18/2018 Mariya Housekeeping Per TechPubs feedback, made final edits to variable names and comments.
8/23/2018 Mariya Housekeeping Edits for second round of What's in the Box effort.
8/24/2018 Mariya Release
(Speech Analytics 5.0)
  • Migrated Speech Analytics content into Flare.
  • Edits for second round of What's in the Box effort.
8/25/2018 Mariya Housekeeping Edits for second round of What's in the Box effort.
8/26/2018 Mariya Housekeeping Edits for second round of What's in the Box effort.
8/31/2018 Mariya Release
(Speech Analytics 5.0)
Created snippet Note_UnifiedSearch5-0 for use in Search-related topics in Speech Analytics web help.
9/5/2018 Mariya Release
(Speech Analytics 5.0)
  • Edited format for Speech Analytics Overview topic to comply with X Box conventions.
  • Renamed web help name that shows up in browser tab to "8x8 Help".
10/18/2018 Mariya Release
(Speech Analytics 5.0)
Incorporated feedback on QM/SA Release Notes topic
12/5/2018 Marzieh VO Analytics 2.0.1 Release

To publish VO Analytics 2.0.1

  • Reviewed the source code and compared with PDF for any discrepancies
  • Incorporated the what's new updates in the remaining document to the best of my knowledge
  • Tagged the dynamic images as screen only
  • fixed the skin search box color and font
  • fixed the document version number for webhelp and PDF
  • Built the outputs and sent for publishing.
    http://www.get8x8.com/8x8WebHelp/VirtualOfficeAnalytics/Default.htm
12/7/2018 Mariya Release
(Speech Analytics 5.1)
Imported and edited content for QM/SA 5.1 release notes.
12/10/2018 Mariya Release
(Speech Analytics 5.1)
Incorporated internal feedback on QM/SA 5.1 release notes.
2/7/2019 Mariya Housekeeping Began language edits to VCC Analytics Real-Time Dashboard TOC.
2/8/2019 Mariya Housekeeping Finished language edits to VCC Analytics Real-Time Dashboard TOC.
3/5/2019 Marzieh Housekeeping

Updated skins (except one) with the path to favicon:

$(document).ready(function(){ $('head').append('<link rel="shortcut icon" href="https://www.get8x8.com/8x8WebHelp/favicon.ico" type="image/x-icon" />'); });

3/7/2019 Marzieh Housekeeping
  • Updated all skins with the new path
  • Built the webhelp outputs and sent for publishing

 


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