Use Search

The “Filter by” drop-down is replaced with a long search bar. Click inside the search bar to reveal filters. The “Saved filters” option is always displayed at the top. Users can choose a filter as they scroll through the list, or they can start typing the filter name to narrow down the number of results. Filters are shown in alphabetical order.

Operators specify how filter criteria relate to one another; for example, "Evaluator is John Doe". In this example, the filter we use is "Evaluator", the operator we use is "is", and the value we filter against is the evaluator name "John Doe". Filters are executed by clicking “Search”.

The key element of the new design is its new search bar. The search bar allows for simplistic design, and incorporates extensive power, which users are intuitively able to discover on their own!

To let users perform a comprehensive search, the search process makes use of filters, operators, and values to refine a search. These three components all follow specific principles.

Note: The new search capabilities of 8x8 Speech Analytics are only available in the 5.0 release.




Search Using Chips

Chips display when a formulated query is valid. Chips can be searched against, and one or more chips can be saved as queries. Chips are shown in the search bar, and can be edited or deleted by clicking the “X” icon. If chips contain partial selections, they can also be saved, but they show up with a dotted border. A filter can contain one or more chips. Every saved filter requires a name. The feature is controlled by a white star icon located at the end of the search bar. When a filter is saved, the star becomes yellow. Later on, users can retrieve the saved filter and continue editing. The filter chips can be edited with a simple click. Clicking “Back” enables the user to return to a previous selection at any time.

Examples of how chips are used:


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