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Overview

8x8 Virtual Contact Center Analytics provides industry-leading insights about the performance of your contact center. It is more than just data, 8x8 Analytics brings powerful graphical tools that reveal actionable business insights. Supervisors can observe agents and queues performance in real time, access data for different intervals, or for the day, and share this data on wallboards.

Features

Virtual Contact Center Analytics helps you:

Technical Requirements

 


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