8x8 Group Call Pickup is a simple device-based feature that allows an extension user to answer an incoming call for a teammate in their absence from their desk phone. Group Call Pickup involves creating a Pickup Group with extension users. All members of this group are permitted to pick up incoming calls for other group members in their absence.
For details, refer to the Group Call Pickup User Guide.
The list determines the group members who are permitted to pick up calls for others.
To create a list of desired extension users:
-Being a group member denotes permission to answer someone else's phone.
-An extension can belong to multiple groups.
To create a pickup group:
Note: If you have created the extension lists before, you can view and add them here.
BLF is an add-on feature that is bundled with the 8x8 Power Keys functionality. You need to subscribe to 8x8 Power Keys to perform the following procedure:
To define BLF keys Group Call Pickup number:
Backing up the Contact Directory on the phone device is essential before editing any keys on Account Manager for the first time. It is done automatically once the backup server launches.
Configuring line keys in Account Manager allows central editing after the local directory is saved once to prevent accidental loss of locally-saved contact data on the phone. You can add a dummy new entry on the phone and save it for a quick backup.
To back up Contact Directory from your phone device:
Note: The number of BLF keys allowed for the extension depends on the Power Keys plan it is associated with.
Note: Chrome does not support the drag-and-drop functionality. Click the key for the key type options.
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