Auto Attendant can be customized to your branch, which saves callers time while they search contacts by name, extension, or Company Directory. You can customize the following call routing options in an auto attendant to point to a specific branch or to the whole PBX.
Note: If a Cost Center is bound to a Branch, selecting the Branch results in a read-only Cost Center field. However, if there is no Cost Center bound to the selected branch, the Cost Center must be selected manually.
To customize Auto Attendant for a branch:
Callers going through these Auto Attendant options now search through extensions assigned only to the branch.
Note: All the options mentioned above within an auto attendant must point to the same branch.
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