Configure Analytics Privileges
Virtual Office Analytics is currently offered in three separate bundles:
- Virtual Office Analytics: Comprehensive set of unique dashboards and reporting options for all extensions in an organization’s 8x8 cloud PBX.
- Virtual Office Analytics Supervisor: A real-time view of all call activity for selected call queues or ring groups within the 8x8 cloud PBX. Get comprehensive call center-quality reporting in a single dashboard view, available on any device.
- Virtual Office Analytics Service Quality: Real-time information about endpoint devices and call quality.
To configure privileges for Virtual Office Analytics:
- Click Accounts in the top navigation bar.
- Under the Accounts menu, click Analytics Privileges.
A list of available administrators displays.
- Click Edit next to an administrator to manage their dashboard privileges.
- In the pop-up, click the drop-downs to display the available privileges.
- Select or clear the check boxes for the desired privileges at the extension level.
- Click Ok.
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