Edit My Profile

As an Account Manager primary administrator, you can edit your profile information, such as name, reset the password, time zone, and communication preferences.

1. Click Edit My Profile at the top of the window.
   
2. Enter your First Name, Last Name.
3. Click Reset Password, to reset the password. The Reset Message prompt displays. Click Resend Email and then click OK.You receive an email the email ID associated with this AM account.
4. Click on the link provided in the email. It redirects you to the Single Sign-On change password screen where you can change the password.
5. Log back in to Account Manager using the new SSO password.
   
   
6. Enter the Federation ID if you are using SAML account.
   The Federation ID is used to map the SAML identity provider account to your 8x8 account.
7. Enter both New Password Hint Question and New Password Hint Answer.
   The password hint is associated with your primary email address.
8. Enter Contact Information.
   Enter your primary email address and phone number.
9. Enter a Pass Phrase.
   You need to provide a pass phrase when calling 8x8 to make changes to your email address associated with the profile.
10. Select a Language.
    It determines the language of the email communications sent to the primary administrator such as password reset or account notifications.
11. Select a Time Zone.
    The time zone is used for call recording, call queues, and scheduling and running reports.
12. Enter your Communication Preferences, such as newsletters, product and promotion emails, bill notifications, and surveys.
    You can also update your communication preferences in your Virtual Office desktop app.

    Note: Only the primary administrator is able to receive billing notification emails. Secondary administrators (even those with billing privileges) do not have the option to receive billing notifications.