About 8x8 Phone App for Microsoft Teams

8x8 Phone App for Microsoft Teams enables users to place and receive public switched telephone network (PSTN) calls from within Microsoft Teams without any additional licensing requirements or software.

The 8x8 Phone App launches conveniently in the Microsoft Teams app, enabling you to perform quick PSTN calls without switching applications.

Audience

This guide is intended for users of 8x8 Phone App for Microsoft Teams.

Limitations

The following features are not supported in 8x8 Phone App:

  • Click-to-call from Calls > Contacts
  • Warm transfers
  • Conference calls
  • Promote call to meeting

Features

Take advantage of the following capabilities with 8x8 Phone App for Microsoft Teams:

  • Place and receive PSTN calls within Phone App without any additional licensing requirements or software.
  • Place PSTN calls directly from the contacts list or history within Phone App.
  • View active PSTN calls in the Active Calls section of Phone App.
  • From Phone App, hold/resume PSTN calls, or transfer an active call to others.
  • Note: Only cold transfer is supported by Phone App.

  • Access your contacts easily for voice communication within Phone App. Add/edit/delete contacts - your contact list is automatically updated in Outlook.
  • Access the call logs, and search your call history in Phone App.