Common error messages and codes received with the application or results:

  • There was a network error when processing the key - This is caused when the application cannot communicate with 8x8 servers over TCP port 443 (HTTPS). Check your access rules, proxy server or if you are running a client VPN, disable the VPN and restart the application.
  • Open a Program From Unidentified Developer on MacOS. If you receive this error message, see Open a program from unidentified developer on MacOS.

Error codes and explanations

Below is a list of all error codes and explanations, with possible resolutions.