About the 8x8 for Microsoft Teams app for administrators

The 8x8 for Microsoft Teams app (8x8 Teams app) provides integrated business messaging for Teams users, allowing them to conveniently send or receive SMS texts, MMS messages, and faxes directly from Teams with their 8x8 business number. Users can also view or listen to their business or group voicemails and log in or out of assigned call queues. Additionally, users without a Teams Phone license can place Public Switched Telephone Network (PSTN) calls directly from Microsoft Teams through the integrated 8x8 Teams app.

You can get the 8x8 Teams app from Microsoft AppSource and deploy it to your users’ Microsoft Teams app bar from the Microsoft Teams Admin Center together with assigned permissions.

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Objective

This guide explains how to add the 8x8 Teams app to all or selected Microsoft Teams users in your organization.

Audience

This guide is intended for 8x8 Teams app integration administrators.

Note: For instructions on how to log in and use the 8x8 Teams app, see the 8x8 for Microsoft Teams App User Help.

Availability

We offer full Public Switched Network Services (PSTN) replacement services in over 55 countries. The 8x8 Teams app is not dependent on this aspect since that comes from the X Series license.

For the full list of supported countries, see this page.

Features

With the 8x8 Teams app, you can:

  • Initiate calls directly from Contacts or Voicemails in the 8x8 Teams app. Depending on your setup and licenses, the call is initiated:
    • As a PSTN call initiated from within the 8x8 Teams app and launched into the 8x8 Work client (if installed) or web experience. Only available for users without a Teams Phone license with Presence Sync enabled and 8x8 Work running alongside Teams.
    • As a native Teams call through Direct Routing as a Service also known as 8x8 Voice for Microsoft Teams for users with a Teams Phone license.
  • Log in and log out of call queues and handle calls directed to the queues.
  • Create, modify, and remove personal contacts, but only when an administrator enables the Enable Contacts in MS Teams option in the 8x8 Admin Console’s Work Apps Settings section.
  • Navigate to the analytics of a selected call queue to detect any performance issues.
  • Send and receive SMS/MMS messages (available in select markets).
  • Send and receive faxes.
  • Select the default music-on-hold or add a custom recording.
  • Access call recordings and set up your recording preferences.
  • Filter, listen or see transcription of personal voicemails. (Note: Transcription of group voicemails is currently not supported.)
  • Set up your 8x8 voicemail preferences.
  • Set up External call ID settings.
  • Define call forwarding preferences for your extension.

Requirements

  • 8x8 X Series License
  • 8x8 Voice for Microsoft Teams license
  • Microsoft Azure AD for user Single Sign-On (SSO) is required to sign-in users in the 8x8 Teams app (Learn more.)

  • To enable outbound PSTN calling for users without a Teams Phone license:

Note: For more information, see 8x8 Voice for Microsoft Teams.