About login and password

As an user, you can find 8x8 Work for Mobile on the Store.

To download 8x8 Work for Mobile:

1. On the Store, search for 8x8 Work.
2. In your search results, open the app listing for 8x8 Work.
3. In the page about the app, click to download the app.
4. Once the download is complete, open 8x8 Work. Welcome to 8x8 Work for Mobile!

Your credentials are sent to you via email. If you did not successfully receive the email, you can contact your phone system administrator and request another email. Otherwise, you can retrieve your username, and then reset your password:

To retrieve your username:

1. From the starting screen when logged out, select Login.
2. From the username entry screen, tap Forgot?.
3. Enter your company email address.
4. Tap Find your username to request an email with your username.

To reset your password:

1. From the starting screen when logged out, select Login.
2. Enter your username, and confirm.
3. From the password entry screen, tap Forgot?.
4. In the Forgot password? screen that opens, Enter your assigned username or company email address.
5. Tap Send reset link to request an email with password reset instructions.

   Note: If you cannot reset your password because you have reached the password reset limit, please contact your phone system administrator.

Note: To learn more on Multi-Device Support check this Knowledge Base article.

Your credentials and accompanying details are sent to you via email. In the email, check whether you should use an 8x8-assigned username and password, or your existing company credentials (also called Single Sign-On).

To log in via Single Sign-On (SSO):

1. From the starting screen when logged out, select Login.
2. Enter your username, and confirm.
3. From the password-entry screen, tap an option that appears below the password confirmation button, such as Log in using Google.
4. In the screen that opens, log in using the appropriate SSO credentials.

Single Sign-On (SSO) is simply the use of your existing company credentials for 8x8 Work. This allows you to seamlessly log in to 8x8 apps without having to use an extra set of credentials.

If you forgot your password for 8x8 Work for Mobile, you can reset your password from the login screen.

To reset your password:

1. From the starting screen when logged out, select Login.
2. Enter your username, and confirm.
3. From the password entry screen, tap Forgot?.
4. In the Forgot password? screen that opens, Enter your assigned username or company email address.
5. Tap Send reset link to request an email with password reset instructions.

   Note: If you cannot reset your password because you have reached the password reset limit, please contact your phone system administrator.

If you forgot your username for 8x8 Work for Mobile, you can check your welcome email from 8x8, or you can retrieve your username from the login screen.

To retrieve your username:

1. From the starting screen when logged out, select Login.
2. From the username entry screen, tap Forgot?.
3. Enter your company email address.
4. Tap Find your username to request an email with your username.

When you first open 8x8 Work for Mobile after downloading, you are required to accept the terms and conditions of the app.

As an 8x8 Work user, let's say you would like to review the business terms and conditions of 8x8, whether for legal information, or questions on data protection or confidentiality. If you would like to review the terms and conditions after that, you can find them in the Settings.

To review the Terms and Conditions:

1. Tap the profile image icon in the header to open your Profile screen.
2. In your Profile tap Settings and scroll down to Other>Terms and Conditions.
3. Once you tap Terms and Conditions you can review the applicable terms of use.

Need a way to control incoming calls and notifications at specific times of day? Simply set your business days and hours from your profile to ensure you are not disturbed by incoming calls and notifications outside of your business hours!

In addition to setting up your regular business hours, you can choose to temporarily disable notifications for a specific period of time, such as 30 minutes, one hour, two hours, four hours, or until the following day.

To set your business hours:

1. Tap the profile image icon in the header to open your Profile screen.
2. In your profile, enable Business hours to show business hour options.

3. Set the starting and end time for your business hours, and the days of the week for which business hours are enabled. When you are outside of your business hours, you see a Snoozing indicator next to your profile image in your application header and Profile screen. This icon is visible only to you.

   Note: If you are outside of your business hours, your contacts are not notified that their communications might not reach you.

To block notifications for a specific period of time:

1. Tap the profile image icon in the header to open your Profile screen.
2. In your profile, tap Mute notifications to show time periods for which you can temporarily block incoming notifications.

3. Select the desired time period, such as 30 minutes or two hours. Your notifications are now blocked for the selected time period, and you see a Snoozing indicator next to your profile image in your application header and Profile screen. This icon is visible only to you.

   Note: If you are temporarily blocking your notifications, your contacts are not notified that their communications might not reach you.

To block your notifications for a specific period of time when you are not logged in 8x8 Work for Mobile:

If you want to mute the incoming notifications, you now can access the Mute notifications page much quicker, without opening the app, simply by touching and holding the 8x8 Work for Mobile icon.

To quickly access the Mute notifications options:

1. On the Home Screen, tap and hold the 8x8 Work for Mobile to open the quick actions menu.
2. Tap Mute notifications and then choose the duration for which you want to temporarily mute incoming notifications.

Your options are: 30 minutes, 1, 2 or 4 hours, or until tomorrow.

Note: If you are temporarily blocking your notifications, your contacts are not notified that their delivered messages might not reach you.

Let's say that you want to block phone calls but not chat messages; you can quickly and easily set your status to Do not disturb without having to log out.

To temporarily stop receiving calls via presence status:

1. Tap the profile image icon in the header to open your Profile screen.
2. In your profile, select Do not disturb to receive only messages; all calls to you are redirected to voicemail.

To temporarily stop receiving calls as an alternative to logging out:

While logging out of the app, instead of confirming to log out, select the option to enable Do not disturb instead.