About contacts

If you get a new title in your company or move to a different department, you would want to change your details that show up in the 8x8 Work company directory. However, you cannot change the name or details of yourself or another 8x8 Work user. Only the phone system administrator can change company contact details; if you need to update your contact details, please contact your phone system administrator.

However, you can still change your profile image, presence status, and custom status message through your profile screen.

To see your device contacts when you go to Contacts > My Contacts, you must allow 8x8 Work for Mobile to access your list of device contacts.

To display device contacts in the app:

1. Tap the profile image icon in the header to open your Profile screen.
2. In your profile, go to Settings > Device settings. The application information opens in your device settings.
3. In your device settings, change the application permissions to allow access to your device contacts. Your device contacts appear under Contacts  > My Contacts.

Let's say your company has many offices, but you only work frequently with people in your office or your department. To save time while navigating your list of contacts, you can scroll up to the top of your company contacts list to reveal a menu, and tap it to open your options.

From the menu, you can tap to:

• Sort all contacts by name in alphabetical order.
• Sort contacts by department in alphabetical order.
• Sort contacts by site or location in alphabetical order.
• Display only contacts in your department.
• Display only contacts in your site or location.

Your contacts under the Favorites and My Contacts lists under Contacts are listed alphabetically by first name, and cannot be sorted or filtered.

If you frequently call numbers outside of your company directory, you can use those numbers to create easily-accessible personal contacts. Personal contacts are visible only to you, and can be edited as needed.

To create personal contacts:

1. .
2. Tap the New Contact option to start creating a new contact.
3. Enter the contact details.
4. When you are finished, tap the Done option. The personal contact now shows up under Contacts > My Contacts.

In addition, you can also create personal contacts from communications with external numbers.

Let's say you receive an important communication from an external number, and that you will communicate with the number for some time. You can quickly create a personal contact from a past communication with the number, and easily access the contact for future calls.

In addition, if an existing personal contact doesn't always call using the same number, you can use past communications to add new phone numbers to the contact.

To create or edit personal contacts from call logs under your list:

1. Go to or > Missed.
2. Tap the desired number to view the call details page.
3. From the call details page, tap the More menu to open a drop-down menu.
4. From the drop-down, select:
   • Create to start creating a new contact; the number and caller name (if one exists) are automatically filled in.
   • Add to to add the number and caller name (if one exists) to an existing contact. At the prompt, select the personal contact to update.
5. Enter the desired contact details.
6. When you are finished, tap the Done option. The personal contact now shows up under Contacts > My Contacts.

To create or edit personal contacts from voicemails under the list:

1. Go to > Voicemails.
2. Tap the desired voicemail to open more options.
3. From the expanded voicemail, tap the More menu to open a drop-down menu.
4. From the drop-down, select:
   • Create to start creating a new contact; the number and caller name (if one exists) are automatically filled in.
   • Add to to add the number and caller name (if one exists) to an existing contact. At the prompt, select the personal contact to update.
5. Enter the desired contact details.
6. When you are finished, tap the Done option. The personal contact now shows up under Contacts > My Contacts.

To create or edit personal contacts from chats under your Messages list:

1. Open your Messages list.
2. Tap the desired contact to open your chat history with them.
3. In the chat, tap the More menu to open a drop-down menu.
4. From the drop-down, select:
   • Create to start creating a new contact; the number and caller name (if one exists) are automatically filled in.
   • Add to to add the number and caller name (if one exists) to an existing contact. At the prompt, select the personal contact to update.
5. Enter the desired contact details.
6. When you are finished, tap the Done option. The personal contact now shows up under Contacts > My Contacts.

When you create a personal contact in 8x8 Work for Mobile, it is stored in the 8x8 cloud, but remains visible only to you under Contacts > My Contacts. Personal contacts created in 8x8 Work do not show up in the contact directory of your device.

You can only create new personal contacts in 8x8 Work. Only your phone system administrator can add contacts to the company directory.

To access your contact directory, open your Contacts list and access specific types of contacts under sub-lists:

Tap the Search option in the header. This brings up a search box that you can type in to find specific contacts. You can search for contacts by name, title, department, or phone or extension number.

When you use the search box, regardless of whether the name you enter is complete, you see a list of search results that narrow down as you type. In addition, if you don't completely remember the name of a contact, you can also search by entering fragments of a contact's first and last name.

If there are contacts you communicate with more frequently, you can add them to your list of favorite contacts for quick access. You can go into a company or personal contact’s details to mark them as a favorite contact, and then access them under Contacts > Favorites.

If you have granted the app permissions to access device contacts, the personal favorites marked on your device show up along with your company favorites marked in the app.

To mark and access a favorite contact:

1. Open your Contacts list.
2. Go to Company or My Contacts.

   Note: Only company contacts or personal contacts created in 8x8 Work can be marked as favorites from the app. Device contacts must be marked as favorite contacts on your device to show as favorites in 8x8 Work.

3. Tap the desired contact to view their details.
4. While in the contact details, tap the Mark Favorite Contact option to mark them as a favorite contact. The contact is now listed under Contacts > Favorites.

To remove a contact from favorites:

1. Go to Contacts > Favorites.