Update user status
Through the Profile menu, you can modify the status in 8x8 Work for Desktop/Web and Mobile by choosing a different one. When you log in 8x8 Work for Desktop/Web or Mobile you may or may not be ready to accept new queue calls. Choose a status that fits your situation. Set a status based on what works best for you.
To change the 8x8 Engage user status:
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Log in to 8x8 Work for Desktop/Web or Mobile.
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Click My Assigned Queues in 8x8 Work for Desktop/Web or My Queues on you mobile.
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Click on Profile Menu and select your status.
The following table shows a summary of 8x8 Engage user statuses and options available for each status:
Status | Description | |
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Available |
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Busy |
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Away |
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Appear offline |
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On Call |
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Do not Disturb |
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Offline |
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Check queue and 8x8 Engage user status
8x8 Engage provides real-time information about queues and 8x8 Engage users in the desktop or web app. It shows the number of Interactions waiting to be served in a queue, the Longest waiting time in the queue, and the number of Busy interactions. Supervisors can check the status of queues and 8x8 Engage users they supervise and communicate with users instantly via chat or call.