8x8 Engage automatic statuses
Important! 8x8 Engage users, provisioned in both the 8x8 Work apps and the 8x8 Contact Center app (CC), can use the 8x8 Work apps but cannot access the 8x8 Agent Workspace app. Hence, CC status changes automatically.
8x8 Engage users with Available, Busy, Away, and Invisible statuses displayed in the 8x8 Work apps can receive CC call queue calls. Only the Do not disturb status displayed in the 8x8 Work apps affects queue calls routing by automatically setting the CC status as Working Offline.
When the user activates an endpoint (such as signing into their user app desktop/web/mobile or SIP registers a desk phone), their Uc and CC statuses become Available, and they can take calls from their assigned and enabled CC call queues.
Status seen in the 8x8 Work apps |
Status seen in 8x8 Analytics for Contact Center and 8x8 Supervisor Workspace |
Description |
---|---|---|
Available | Available |
|
Do not disturb | Working offline |
|
Busy |
Available |
|
On Call | OnCall |
|
Away | Available |
|
Invisible | Available |
|
Offline | Logged Out |
|