Manage Calls

Once you successfully make a call or accept an incoming call, the 8x8 Work Softphone gives you additional call management options. You can transfer calls, record calls, add video to calls, switch between calls on two lines, create conference calls, and more.

Call Management Controls

While on an active call, you have access to the following call management controls:

Icon/Control Functionality
Mute/Unmute Mute the call on your end. Click to unmute the call.
Speaker Put the call on loudspeaker. Click to return the call to a quieter volume.
Add Call Make another call while still connected to your first one.
Keypad Switches back to the dialpad view. Click Actions to return to the call management controls.
Hold/Resume Place the call on hold. Click to retrieve the held call.
The other party hears music until you resume the call.
Video Add video to the call. Click to stop video.
A webcam must be built in or installed.
Record Record call audio. Click to stop recording.
This feature is available based on your subscription. Call recording must be enabled under Settings > My Services.
Transfer Perform a call transfer.
Blind transfer does not require speaking to the second party before transferring the first party over. Warm transfer requires speaking to a second party before transferring the first party over.
Park Park the call.
Decline Call While on an existing active call, decline a second incoming call. Appears when you are on a call and receive another call.
Hold and Answer/
Switch Calls
  • While on one call: Accept a second incoming call, placing your existing active call on hold. Appears when you are on a call and receive another call.
  • While on two calls: Switch between the active and held calls. Appears when you have one active call and one call on hold.
MergeConference Merge the calls into a three-way conference. Appears when you have one active call and one call on hold.
End Call Disconnect the call.
  1. While on an active call, click to begin the transfer.
  2. Enter the number or name of the person you are transferring the call to.
  3. Click Blind Transfer.
  1. While on an active call, click to begin the transfer.
  2. Enter the number or name of the person you are transferring the call to.
  3. Click Call.
  4. Once the call is connected and you are ready to transfer the call, click .
  5. On the next screen, click Transfer To. A prompt appears that the call is transferred.
  1. In the Active section, make sure you have selected the line you wish to transfer.
  2. Click to transfer the call.
  3. Select or dial the line you wish to transfer the call to.

Notes:
-To adjust your softphone speaker volume, click at the bottom of your main window, and slide.
-To adjust your softphone microphone volume, click at the bottom of your main window, and slide.

Concept Link IconSee Also