Note: AI Studio is an Early Access Program (EAP) product. Features may change after this documentation is published. If a feature is not included in this guide, use the built-in AI Builder to explore available capabilities.

About AI Studio

AI Studio is an AI-powered automation tool available in the 8x8 App Store within the 8x8 Admin Console. It enables you to create AI agents that handle voice calls, messaging conversations, and workflows automatically, reducing manual work for your team.

You define agent behavior and goals using natural language instructions with the help of the built-in AI Builder. The Builder helps you create, configure, and manage agents by generating prompts, building tools, writing webhooks, and guiding you through setup tasks. Agents can use tools to perform actions such as routing calls, retrieving information, creating tickets, or integrating with external systems. 8x8 AI Studio supports both conversational automation and structured workflows, allowing you to build solutions that range from simple interactions to complex, multi-step processes.

Built on the 8x8 platform, AI Studio's agents connect directly to your configured communication channels such as phone numbers and messaging systems. Interactions can be triggered by inbound calls, messages, or external systems through webhooks. The platform then routes the interaction to an agent, which processes the request, executes actions as needed, and logs the interaction for monitoring and optimization.

AI Studio delivers real-time, human-like interactions, so you can scale support and operations more efficiently.

Benefits

  • Reduce manual workload: Automate repetitive tasks such as directory lookups, ticket creation, and call routing so your team can focus on higher-value work.
  • Build and update without manual coding: Create and modify agents using natural language with the help of the integrated AI Builder.
  • Deliver natural, real-time interactions: Provide real-time, human-like responses across voice and messaging channels to improve customer experience.
  • Integrate with external systems: Connect to CRMs, ticketing platforms, and other tools using integrations, webhooks, or APIs.
  • Customize agent behavior: Define how agents respond and act based on your business needs and workflows.
  • Scale at your own pace: Start with basic use cases and expand to multi-agent workflows as your needs grow.

Requirements

  • Access to the 8x8 App Store in 8x8 Admin Console: Required to install 8x8 AI Studio.
  • Access to 8x8 Configuration Manager: Needed to add the Forward to AI Studio step in queue transfer workflows.
  • A communication channel: A configured voice or messaging channel.
  • Agent management permissions: Required to create and manage AI agents.
  • (Optional) Access to external systems: API credentials are needed to enable integrations with external tools.

Audience

This guide is intended for 8x8 AI Studio administrators.